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Mohit Dhulia
The PGD in Services Management is a one-year curriculum that is divided into two semesters. The course is designed to provide qualified applicants with the abilities they’ll need to succeed in the constantly changing housing finance industry, as well as to develop subject understanding and skills. Financing service quality, credit risk management, administration, sales, general administration, and customer engagement are among the courses covered in the course.
One of the program’s main goals is to create significant professionals with strong organizational and administrative abilities as well as a global perspective. Its goal is to provide a holistic and integrated management approach in the financial service sectors.
A B.E./ B. Tech qualification (10+2+3 pattern) in any discipline from a recognized/authorized institution with a minimum aggregate score of 45 percent (40 percent for SC/ ST/ OBC applicants) is required for admission to the course. Engineering, Medicine, Chartered Accountancy (ICAI), Cost and Works Accountancy (ICWAI), Chartered Secretary (ICSI), and Law degree holders may also register.
Candidates who have taken their last year’s examinations in a suitable Bachelor’s degree program and have yet to pass it are also eligible to join, provided that they complete their Bachelor’s degree program/ graduate within a set time frame.
Acceptance to the program is granted based on the results of a suitable qualifying examination and a subsequent round of interviews, or, in most circumstances, direct admission.
Written Test – The majority of institutes administer written exams between November and January. The written tests, for example, include the assessment and evaluation elements:
Group Discussion and Personal Interview –
Several institutions hold these rounds between February and March. Group behavior, knowledge, language skills, reasoning ability, adaptability, leadership, confidence, initiative, confidence, and inventiveness are just a few of the personality qualities assessed during GDs and PIs. Personal Interviews and Group Interviews are the two types of interviews. The Personal Interview evaluates a student’s education, ambitions, and personality, whereas the Group Interview evaluates their critical thinking skills.
| Course Level | Postgraduate |
| Duration | 2 years (Full time) |
| Examination Type | Semester System |
| Eligibility | Bachelor’s degree in any specialization |
| Admission Process | Entrance test or direct admission in some cases |
| Course Fee | INR 20,000 to 12,00,000 P.A. |
| Average Starting salary | INR 2,00,000 to 36,00,000 P.A |
New World Management will provide a two-year full-time Post Graduate Diploma in Services Management (PGDM). Postgraduate Degree ( Services Management) Including during market downturns, certain industries of the service sector, such as medical services, finance, banking, retail, telecom, entertainment – event organization, sports, entertainment, and so on, have continued to develop, indicating a positive growth in the next years. With all that in view, NHLI is leading the charge in launching a two-year full-time PGDM (Service Management) program aimed at developing well-trained professionals to support various businesses in the services sector.
The PGDM(SM) was created with the goal of satisfying the needs of entry-level managers. All of the courses and specializations have been designed in collaboration with industry specialists from various fields.
Service Management professionals will not be confined to their existing duties in the future; instead, they will need to acquire some extra abilities in order to fulfill organizational objectives and achieve desired outcomes. But what other abilities and skills would Service Management professionals require?
A table of the top institutions in India that offers the program, together with their places and costs, has been gathered below.
| COLLEGE NAME | CITY | AVERAGE FEES |
|---|---|---|
| Jaipuria Institute of Management | Uttar Pradesh | INR 8,20,000 P.A. |
| Maharaja Sayajirao University | Gujarat | INR 23,100 P.A. |
| New Horizon Leadership Institute | Bangalore | INR 80,000 P.A. |
| Swami Vivekanand Institute of information technology | Chandigarh | INR 1,20,000 P.A. |
| Adam smith institute of management | Hyderabad | INR 11,00,000 P.A. |
| Apeejay School of management | Delhi | INR 1,75,250 P.A. |
| Advance institute of business management | Faridabad | INR 4,95,000 P.A. |
The service industry accounts for a large portion of Economic growth and is growing at a faster rate than agriculture and manufacturing. Because of the direct engagement with clients, service organizations are people-oriented. Consumers are typically involved in the service operation, frequently through unfiltered interactions with personnel and facilities. Operations Managers face a problem in successfully utilizing volatile quality of service delivery as a result of the consequent changes in the market. This arises when consumption and production occur at the same time, and warehouses are frequently unable to keep up. The goal of the course is to provide graduate students with the techniques and practices they need to run a service operation efficiently. Here is a semester-by-semester breakdown of the school’s curriculum in the course.
| S. No. | SEMESTER I |
|---|---|
| 1 | Principles of Management |
| 2 | Financial Accounting |
| 3 | Fundamentals of Communication & Interview Preparation |
| 4 | Human Resource Management |
| 5 | Marketing Management |
| 6 | Managerial Economics |
| S. No. | SEMESTER II |
|---|---|
| 1 | Strategic management |
| 2 | Cost Accounting |
| 3 | The Integrative Manager |
| 4 | Innovation Management |
| 5 | Mastering the Interview & Networking Skills |
| 6 | Project Work |
| S. No. | SEMESTER III |
|---|---|
| 1 | Functional Administration |
| 2 | Industrial relation & labour laws |
| 3 | Human Resource Management II |
| 4 | Services Management I |
| 5 | Six Sigma |
| 6 | Project& ISR |
| S. No. | SEMESTER IV |
|---|---|
| 1 | Services marketing |
| 2 | Customer-centric organization |
| 3 | Total quality management |
| 4 | Services Management – II |
| 5 | Project Work |
Accounting, human resources, marketing, operations, and computer skills are among the topics covered in the PGD in Services Management program. Fundamentals of business strategy, assessments of company challenges, administration of productive teams, and approaches to improve firm profitability are taught at an advanced level to the students. The PGD in Services Management focuses on putting academic concepts into practise. Below are among the most common career jobs available to successful postgraduates in the subject, along with job titles and salaries.
| JOB TYPE | JOB DESCRIPTION | AVERAGE SALARY |
|---|---|---|
| Retailing Manager | Hiring, developing, managing, and appraising employees, budget preparation, keeping account records, handling customer inquiries and complaints, regulating pricing and stock control, and maintaining compliance with all relevant regulations are all responsibilities. | INR 3,60,000 to 4,52,000 P.A. |
| Tourism Manager | Supervising employees, creating tourist/visitor material, budget preparation, preparing papers, business strategy, press releases, giving presentations, and keeping financial records are all responsibilities. | INR 2,40,000 to 4,00,000 P.A. |
| Public Relation Officer | Answering questions from the media, presenting stories to the mainstream press, developing media kits, and planning press conferences are all responsibilities. They create speeches for organizational leaders, create promotional and media communications content, and create articles for business newsletters in addition to composing press releases. | INR 2,50,000 to 4,50,000 P.A. |
| Executive Director | Accountable for directing the institution’s management, programs, and strategic initiatives. Philanthropy, marketing, and community engagement are all important responsibilities. The post committee of the Board of Directors directly. | INR 35,00,000 to 37,00,000P.A. |
| Lecturer | At a senior level, you’re in charge of managing and overseeing employees. The position may include responsibilities such as serving as Head of Department, showing the university at specialist conferences and seminars and contributing as needed and forming collaborative relationships with industrial, commercial, and government organizations outside of the university.v | INR 3,00,000 to 5,00,000 P.A. |
| Company | Average annual salaries (INR) |
|---|---|
| HCL Technologies | 10,82 – 11.80 lakh |
| Unisys | 12.76 – 13.92 lakh |
| Cognizant Technology Solutions | 12.35 – 13.49 lakh |
| Accenture | 11.34 – 12.30 lakh |
| Capgemini | 7.11 – 7.73 lakh |
| Tech Mahindra | 12.36 – 13.30 lakh |
| Genpact | 14.27 – 15.62 lakh |
| Honeywell | 5.05K – 5.45 lakh |
Graduates with a minimum of 50% or similar CGPA in any subject from an Association of Indian Universities/AICTE-accredited university. For students in last year, the admissions offer is just conditional, and it will be revoked if you do not meet the eligibility requirements.
Minimum X and/or XII score required: Ideally, with a minimum of 50% in classes X and XII.
At the national level CAT, XAT, and MAT tests/scores
Work experience (if applicable) is needed: It’s nice to have, but it’s not required.
Jaipuria Institute of Management, Maharaja Sayajirao University, New Horizon Leadership Institute, Swami Vivekanand Institute of information technology, Adam smith institute of management, Apeejay School of Management, and Advance institute of business management are some of the colleges for service management.
The duration of the course is two years.
Retailing Manager, Tourism Manager, Public Relation Officer, and Executive Director Lecturer are few of the job profiles for PGDM in Service Management.
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